FAQ

We hope that your experience with CartPatrol.com is as effortless as possible, however, we do acknowledge that questions may arise.

 

Where is my order?

This is a question we frequently get asked, so please check our shipping guide here and you can track your orders here.

NOTE: customers are responsible for any customs and tax charges for their order.

 

Where is my tracking number?

Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received your tracking number after 7 days by contacting support.

 

We Can Change:

- Your delivery details

- Your name

- Your email

- Your phone number

 

Cancellations:

- You must contact us within 24 hours.

- We cannot cancel your order once it has already been shipped.

- You can view our full Returns & Refunds Policy here.

 

My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 500 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:

- Your order number

- A picture of the damaged product

 

Once received, we'll be happy to send out another free of charge.

 

Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to you within 24 hrs.